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Did you know that in 2017, Deloitte researchers found that companies that focused on their clients were 60% more profitable than those that didn't? Our Firms of the Future shared a few key points from these metrics, and here are my top five takeaways:
- Building a people-focused culture involves open communication, a shared vision, and tech support.
- Adopting a holistic view of clients' journeys helps gather meaningful data for better understanding.
- Avoiding data silos and proper data management are crucial for practical use.
- Listening to clients' underlying wants, not just needs, enhances perceived value and fosters referrals.
- Maintaining an authentic client focus is vital for firms to thrive in the evolving business landscape.
I encourage you to review the article for my insights, and I hope this helps improve your company's focus! Until next time, take care my Community family.
