Happy Tuesday, QuickBooks Community, and thank you for rocking with us! Today, I want to highlight the importance of effective client communication for business success and present a list of the ten best communication tools from our
Firm of the Future.
- Clear "Contact Us" Page: A straightforward page on your website listing various contact options, including a Google Maps widget.
- Online Contact Forms: Utilize online form builder plugins, especially on WordPress, to avoid spam and cybersecurity threats associated with public email addresses.
- Up-to-Date Online Business Listings: Ensure visibility on platforms like Google My Business, Yelp, and Trustpilot, as online reviews heavily influence potential clients.
- Virtual Business Phone Services: Consider cloud-based phone systems for flexibility, integration, and accessibility via various devices.
- Messaging Apps: Sign up for major messaging apps like WhatsApp and Facebook Messenger, which have become important for business communication.
- Live Chat: Offer immediate responses through live chat on the website. Studies show an 82% customer satisfaction compared to phone calls.
- Chatbots: Deploy chatbots for routine queries, task automation, and 24/7 availability, either through off-the-shelf solutions or custom-built options.
- Social Media: Leverage social networks like Facebook Messenger and LinkedIn to connect with clients, share updates, and gather feedback.
- Video Conferencing Tools: Essential for remote face-to-face meetings, prioritize platforms with end-to-end encryption and necessary features like screen sharing.
- Unified Communications Platforms: Centralize business communications with unified platforms offering voice and video calling, messaging, live chat, email, file sharing, and more, streamlining workflows and cutting costs.
Once we tailor these communication tools based on client demographics and preferences, this will enhance overall efficiency and client satisfaction. Don't you think? Let us know below! See you later