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Level 1

Phishing Email and Call Looking for Access to QB

Jast as an FYI, I received the email yesterday and then a follow up phone call from this woman trying to gain access to our QB files.  When I called Intuit the person I spoke to said this was a scam.



From: Martinez, Brisa [mailto:[email address removed]] Sent: Wednesday, October 24, 2018 1:45 PM To: Mark Mazzie <[email address removed]> Subject: Intuit EOC License Change- Account # [removed]


Hello Mark,


This email is a follow-up to an email sent out previously regarding your QuickBooks Enterprise Software.  A change in license coding is needed for your EOC (Entitlement Offering Code) or product code.  While the functionality of your software is not compromised, correct coding on your account is needed to ensure that your product offering is captured correctly on your account.


The correct Product number you should have is [removed]. Below is the link for instructions on how to change your EOC (Entitlement Offering Code) or product code.


If you notice you are already have the correct product number on all users program. You don’t need to change the product number.


If you have any issues in updating your EOC coding, please contact our Enterprise Support at [removed].  Or, you can contact me directly at the number listed below. I would be happy to  assist.


Brisa Martinez

Assisted COE - CW Retention Specialist

Intuit Inc. Powering Prosperity™



2 Comments 2

Phishing Email and Call Looking for Access to QB

Hi @mmazzie,


Thank you for sharing the email with us. Privacy and Security of your information is our top priority and it's important that we address your concern. Brisa is with us, but I've contacted this team to understand more about this process and why we're asking for you to update the license number. Based on our article for this situation, the need to change this results from a mismatch of the number of QuickBooks users for your current product license. Having one user for your QuickBooks product results in a license code that differs from multi-user licenses. With that said, I'll come back with some more information once I'm able to meet with the team and get some more info. 

Hope this helps! 


Phishing Email and Call Looking for Access to QB

 Hi @mmazzie! I spoke with Brisa's manager and he confirmed that this is a legitimate effort to correct a licensing issue. We appreciate your hesitance and ensure you're in good hands. Feel free to contact Brisa at your convenience for help resolving the licensing issue. If you have any other questions or concerns just let me know - I'm always here to help. 



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