940 form

Hi there, @rebv.

Thanks for taking the time to reach out to the QuickBooks Community. I hope you're have a great day so far. 

To clarify, did the error message list a reason for the rejected e-file? For example, we sometimes see error messages like these that list "Oops! We Found a problem. Error submitting filing electronically. Error reason: documentsData with an invalid value.", or something similar. 

While I await your response, let's go ahead and try some basic troubleshooting steps. Such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one you're experiencing with the rejection e-file error message. I'm including the links to all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

Once the cache has been cleared, let's go ahead and restart the browser so the changes can take affect.

I'll be sure to keep an eye out for your response. Please don't hesitate to let me know if you have any additional questions or concerns. Take care! 

The error message says:

Oops! We found a problem.

This form can not be electronically filed.

I cleared the cache and got the same error message

I appreciate you following the troubleshooting advice provided, Rebv.
 

I understand how frustrating it can be to encounter an error like this, especially when it impacts important tasks such as filing forms.
 

Since you've already completed the troubleshooting steps and the error persists, I recommend contacting our Payroll Live Support team. They have the tools and capabilities to examine the root cause, go beyond the scope of standard troubleshooting and can roll out fixes immediately.

Here's how: 

 1. Within your QuickBooks Online account.
2. Select Help (?) icon.
3. Choose Assistant tab and enter your question in the Type or Ask Something field.
4. Select Contact Us at the bottom.
5.  Pick Have us call you or Chat.

You may visit our contact guide article to check when supports are available.

We appreciate your time and cooperation. Please don't hesitate to leave us a respond if you have other questions or concerns.