QuickBooks bots ... THIS IS NOT A "WORK LOCATION" PROBLEM!  The employee address is different from the business state and work location state.  Who there can understand this???  I have an employee with a GA address and we are in IL and the employee physically works in IL.  GA does NOT require GA withholding when IL already requires it.  How can I get GA to disappear in my payroll as the W2 should ONLY show IL wages and IL withholding.  GA is just a mailing address!!!  Someone with a brain please help!!!

Let me jump into this thread and guide you on what you must do, RuthW65.

I understand you want to simplify and eliminate any unnecessary state taxes from your payroll setup in QuickBooks Online Payroll. I'll ensure your payroll setup accurately reflects your specific situation. 

As an employer, it's essential to understand that the state payroll taxes you and your employees must pay are determined by various factors, including where your employees live and work. Depending on the location, you might have to pay State Withholding, State Unemployment Insurance, local taxes, State Disability Insurance, or Paid Family Leave.

Though some states have a reciprocity agreement, this is an agreement between your employee's work state and your employee's residence state. If your employee gives you a nonresidence certificate. However, without a reciprocity agreement, taxes may need to be withheld in both the state where work is performed and the residence state. 

In order to remove the state taxes for Georgia, you'll need to manually update the employee's Employment Info corresponding to their work location and home address. As well as their Tax withholding information for the state tax setup.

Here's how:

1. Go to Payroll, then Employees.
2. Choose your employee from the list.
3. From Employment details, hit Start or Edit. Select or add the work location where you must pay State Unemployment Insurance. If you have remote employees, the work location may differ from where your employee physically works. Then click Save.
4. From Tax withholding, hit Edit. Go to the State withholding section. If you see two states:
   
   
   • In the Filing Status ▼ dropdown, select Do not withhold (exempt) if you don't need to collect state withholding in one state.
   • If there's a reciprocity agreement between the two states, select if your employee gave you a Certificate of Nonresidence form. The form determines which State Withholding is collected.
      
5. If you see a Local Taxes or Other Taxes section, Tick the applicable taxes and enter the rates.
6. If you or your employee are exempt from any taxes (not common) from Tax Exemptions, click on the applicable tax(es).
7. Once done, select Save.

Here's a link to gather more information about the setup: Set up employees and payroll taxes in a new state.

I bookmarked this article for future reference: Year-end checklist for QuickBooks Online Payroll. This will show you how to complete this year's paychecks and prepare for the next.

If you have any other questions or concerns, please feel free to ask me, and I will do my best to help you. I hope you have a fantastic day!

AileneA, the above response still did not work.  QuickBooks still wants the resident state tax information even though the location is set to the work place and the resident state taxes is set to Exempt.  

Hello there, @breach2021. We understand the urgency to ensure your employee's locations comply with their state requirements in QuickBooks Online (QBO). I'm here to ensure you get pointed in the right direction for support regarding your transfer fees.

First off, please keep in mind that certain states have a reciprocity agreement between the state where your employees work and the state where they live. If your employee provides you with a nonresidence certificate, this agreement may come into play. Yet, if there is no reciprocity agreement in place, taxes may need to be withheld in the state where the work is performed and the employee's residence state.

However, if you've verified that taxes don't apply to your employee's state agency, I recommend contacting our Payroll Support Team so they can assist you with reviewing your employee's setup. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further. Here's how:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

You can also see this article for their phone number in the QBO Payroll section, and be sure to check their support hours to know when agents are available: Contact Payroll Support.

Additionally, the provided resources comprise a compilation of topics on how to handle roaming employees and the tasks to be fulfilled before the end of the year:

• Set up employees and payroll taxes in a new state
• Year-end checklist for QuickBooks Online Payroll

Feel free to reach out to me again if you need any further assistance with managing your employees or any other payroll-related queries. Just leave a comment below, and I'll get back to you. Have a great day!

Same problem here.  This problem is marked SOLVED and it is far from solved!

Had one employee with an IL address work HERE in the state of WI and had WI tax withheld.

Cannot file my W2/W3 or my WI WT7 without first entering an IL state withholding tax number.

We don't have one, we don't NEED one.

I click on your link to take me to the location to add this number, and I get We're sorry, we can't find the page you requested.

I need this fixed, as I need to get these forms out of the way!

Hello there, @mkrjgjrjdekfk.

I understand the importance of being able to resolve this issue about additional states being added to your payroll tax setup after changing your employee's addresses. Since this issue persists on your end, I recommend contacting our support team so they can assist you in reviewing your employee's setup since they have the tools and expertise that can help investigate this issue further. To contact them, here's how:

1. Sign in to your QBO account.
2. Click the Help button at the top right corner.
3. Find the Search tab, then click Contact Us.
4. Write a summary of your concern, then hit Continue.
5. Choose a way to connect with us.

Furthermore, if you want to know more about what to prepare for this year's payroll, you can check this article: Year-end checklist for QuickBooks Online Payroll.

I appreciate your patience in this kind of matter. Don't hesitate to get back to us if you have other concerns regarding payroll tax setup in your QBO. We're always here to assist you.