QBO is configured to automatically pay federal and state payroll taxes for my business. My state's unemployment insurance system changed in October, which required me to update QBO's settings. In short, the account number changed. Well, I wasn't able to edit the account number on my own, because reasons I guess, so I had to contact QBO. It took three attempts for someone to understand what to do (yes, updating an account number was apparently not a comprehensible request) and then the person entered the wrong value, which meant I had to do it all again.
A few weeks later, the account number was finally updated to the correct value, but the automatic tax payment system in QBO was no longer active. I had to go through the setup process again, which took several more weeks. During that time, quarterly payroll taxes were due. QBO told me to manually file the form and pay the balance directly with the state. I filed the form without issue. However, QBO deducted the owed amount after telling me to pay manually. I still had some time to make a timely payment, so I waited to prevent making a double payment. The payment is usually marked as received within two weeks of the automatic deduction; four weeks later, there had been no deposit to the state's system.
It has been 5 weeks since taxes were due and 8 weeks since the deduction from my bank account. I have called, emailed, chatted, and posted on the forums to no avail. At this point, QBO basically stole thousands of dollars and no one will answer my questions or provide information about the missing payment. What can I do here? Do I need to sue Intuit? I realize that is a nuclear solution, but at what point is it warranted? QBO has either stolen or misplaced my money and I am starting to get pissed off.
