"We appreciate your patience and understanding while we work to resolve this for you."This is a condescending and stupid thing to say. I'm paying you to do some...
I spoke with my attorney after I made this post. I'm hoping someone has experience or advice, but I'll be moving forward either way. Updates to follow.
The problem is the backend code. Predictably, calling did not resolve the issue.It's nothing a support again can correct. I understand that's the only help you ...