How can i submit a complaint for poor customer service?

You can submit any complaint you want.  No one with Intuit/ QB will care.  

However, someone should be along shortly to say that they don't like to hear of this kind of thing happening, and they will ask you what the issue is.  

So, is there anything anyone here in the community can do to help with whatever your issue is?  (assuming that we don't need to gain access to your account)

Hi there, @gonzalo-berthin.
 

Thanks for taking the time to contact the Community. We take customer satisfaction seriously and are glad to hear from you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

I recommend reaching out to our customer support to submit a formal complaint. This way, they can review it and  forward your feedback to the Customer Service Department.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

To ensure we address your concern on time, check out our support hours. 

Keep us posted if you have other concerns, @gonzalo-berthin. We're always here to help. Have a great day.

@gonzalo-berthin 

Any specific concern?

Dear LieraMarie_A,

A couple weeks ago, your technical support representative informed me that I must use the feedback button under Company Settings. Please train your staff, in all departments, on how to respond to customer complaints and feedback. 

Thank You,

Yvette

LieraMarie_A,

Your "expert" support member informed me a couple weeks ago, that I must use the Feeback tab under Company Settings in order to file a complaint. They also did not tell me where to find the Feeback tab. I found it on my own. Please train your staff, in all departments, on how to handle customer complaints.

Thank You,

yrbellamy

Lol Can I tell you that the very action of asking to talk to a human twice is the essence of not caring about supporting you customers. It takes like two or three times for the bot to let you talk to a human. #QBDoes’tCare. They collect money and run. 

Hi MMM Consulting, 

I understand your feeling with the difficulty of reaching a human representative for support. Your feedback about the multiple attempts required to speak with a human is valuable, and I'll make sure to pass it along to the management team.

Here's a much easier way to reach out to our phone or chat agents:

1. Go to Help.
2. Select the Search bar and choose Contact Us at the bottom.
3. Enter your concern and click Continue.
4. Choose bet Chat or Callback.

Alternatively, you can contact the phone number in the bottom part of this article if you can contact them using the steps above: QuickBooks Online Support.

You can always go back to this thread if you have other concerns with reaching out to support.

This is the truth. They don't give a crap what anyone says or does because they get paid either way. I have been trying for weeks to have support help me with the simplest things, but none are able to get it done. Ever. Today the chat was ended halfway through because the agent discovered my name doesn't match the name on the account - except it does match, but he ended the chat so quickly I couldn't even respond. What actually happened was he realized he didn't know how to solve the issue, so he bailed with the lamest excuse of all time. 

@qcbcksistheworst 

What the simplest things did you ask?

One example of many: "QBO won't let me update my state UI account number. How do I do that?" It took six tries for someone to tell me via chat that I had to call because they couldn't do it. The person on the phone said she couldn't do it, so she told me to use chat support. The next chat agent finally did it. They are absolutely useless.

I have been on hold for 90 minutes to speak with a supervisor about a call to help to find out why I kept getting messages on my screen saying my subscription would be up in 7, 6, 5 etc, days......and I could barely understand the man.  I said, "I'm sorry I'm having a really hard time understanding your accent " several times.....then I asked to speak to a supervisor because he was rude and said something....unintelligible about english (the only word I got).  I asked if his accent was Israeli and mentioned that I was trying to understand him and he refused to transfer me to a supervisor and told me to call back.

I did, the girl transferred me to a supervisor 90 minutes ago....I'm not sitting here any more......I expressed politely that I was having trouble understanding both of them....the microphone was terrible and they had thick accents. (and I speak other languages....so I am used to speaking foreign words!).  Shameful that your employees are rude and there is no recourse when you have an issue.  I then went to a chat line to figure out what was up with these messages and 20 minutes later, after multiple messages, I was transferred....but that didn't happen...the screen simply froze.  

DO BETTER.  I am currently evaluating other programs.......

And I feel like leaving the line open for the weekend............permanent hold waiting for someone, anyone to answer. 

@Flustered in Texas  I'm more curious about which phone number you reached out to.

If it was listed on Google, 9 chances out of 10 that you called a scam center.

QuickBooks is notorious about not listing most of their support phone numbers, preferring you to use the in-program contact.

@Flustered in Texas 

You are using QB Desktop, correct?

Can you access CAMPS and find your license code there?

https://camps.intuit.com

I have had it up to my nose regarding customer service. I have been a customer of QuickBooks since 2013 and the service especially when I ask to have the call estcoalated to a supervisor or manager. The lie and say they can't do that, while others do  the right thing and pass you through. But know this the get in trouble when they do. If they are from the Philippines they don't answer you the first time then the second time they stop talking to you and hope you hange up, but if you don't hang up the cut the phone call off by ending the conversation. I have had enough and I am waiting for FreshBooks to call me about signing up with them.  But I called freshBooks on Thursday and still a sales agent has not call me back yet this is not a good start with them either. James Taylor Discount Casters and Wheels 

@change the address of customer 

Any specific concern with QB?

I have had horrible customer service experiences with Quickbooks and they just don't care.  I was on the phone with Ruby and MaLora for four hours. yes you heard me four hours.  I was tyring to work through a returned check.  Neither could help.  Four hours of push that button, delete this transaction, and I just don't know.  They have our books so messed up, all over a $312 return payment.  How do you take legal action for their inability to support the product they sell.  After four hours I had to be done as I was just totally overwhelmed.  

In addition Ruby took a personal call to reschedule a doctors appointment because she moved to Detroit.  Do you think I wanted to hear her reschedule her doctors appointment and I had to accomedate her personal call because it was important.  What about my time!  

Again four hours no resolution and a wasted day.  I can't be the only one.

I agree.  I was on a call for four hours and they have our books so messed up it will take days, and of course at the end of the year, to try to figure out.  This was all over a $312 returned check.  Ruby kept having me delete items, which I continued to let them know could not be recovered.  She took personal phone calls that I could hear the details of as she was working on messing up our books.  

Seriesly looking for new booking software, as this is not the first time.  

How can we spread the word or take legal action for false adverstising that they suppor their product?  I'm all ears.  

@Plumbing Company Michigan 

Seriesly looking for new booking software, as this is not the first time.

Yes, you should do it immediately and many options to replace QBO. Their Support Team is immune to any complaints. Don't expect more.