How can i submit a complaint for poor customer service?

You can submit any complaint you want.  No one with Intuit/ QB will care.  

However, someone should be along shortly to say that they don't like to hear of this kind of thing happening, and they will ask you what the issue is.  

So, is there anything anyone here in the community can do to help with whatever your issue is?  (assuming that we don't need to gain access to your account)

Hi there, @gonzalo-berthin.
 

Thanks for taking the time to contact the Community. We take customer satisfaction seriously and are glad to hear from you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

I recommend reaching out to our customer support to submit a formal complaint. This way, they can review it and  forward your feedback to the Customer Service Department.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

To ensure we address your concern on time, check out our support hours. 

Keep us posted if you have other concerns, @gonzalo-berthin. We're always here to help. Have a great day.

@gonzalo-berthin 

Any specific concern?

Dear LieraMarie_A,

A couple weeks ago, your technical support representative informed me that I must use the feedback button under Company Settings. Please train your staff, in all departments, on how to respond to customer complaints and feedback. 

Thank You,

Yvette

LieraMarie_A,

Your "expert" support member informed me a couple weeks ago, that I must use the Feeback tab under Company Settings in order to file a complaint. They also did not tell me where to find the Feeback tab. I found it on my own. Please train your staff, in all departments, on how to handle customer complaints.

Thank You,

yrbellamy

Lol Can I tell you that the very action of asking to talk to a human twice is the essence of not caring about supporting you customers. It takes like two or three times for the bot to let you talk to a human. #QBDoes’tCare. They collect money and run. 

Hi MMM Consulting, 

I understand your feeling with the difficulty of reaching a human representative for support. Your feedback about the multiple attempts required to speak with a human is valuable, and I'll make sure to pass it along to the management team.

Here's a much easier way to reach out to our phone or chat agents:

1. Go to Help.
2. Select the Search bar and choose Contact Us at the bottom.
3. Enter your concern and click Continue.
4. Choose bet Chat or Callback.

Alternatively, you can contact the phone number in the bottom part of this article if you can contact them using the steps above: QuickBooks Online Support.

You can always go back to this thread if you have other concerns with reaching out to support.

This is the truth. They don't give a crap what anyone says or does because they get paid either way. I have been trying for weeks to have support help me with the simplest things, but none are able to get it done. Ever. Today the chat was ended halfway through because the agent discovered my name doesn't match the name on the account - except it does match, but he ended the chat so quickly I couldn't even respond. What actually happened was he realized he didn't know how to solve the issue, so he bailed with the lamest excuse of all time. 

@qcbcksistheworst 

What the simplest things did you ask?

One example of many: "QBO won't let me update my state UI account number. How do I do that?" It took six tries for someone to tell me via chat that I had to call because they couldn't do it. The person on the phone said she couldn't do it, so she told me to use chat support. The next chat agent finally did it. They are absolutely useless.