Hello there, @Guy12. Thanks for posting your concern about accessing QuickBooks Live Full-Service Tax in QuickBooks Online (QBO). Let me help you find it easily within the program.
With QuickBooks Live Full-Service Tax, we’ll pair you with one of our QuickBooks Live experts to clean up and prepare your taxes. However, please note that this service is only available to a certain number of customers.
Furthermore, you have the correct link to access the QuickBooks Live Full-Service Tax. That said, I recommend following the troubleshooting steps below to see if you're eligible for this service or not.
![11.PNG 11.PNG](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/97377i5B911C22C0A7186D/image-size/large?v=v2&px=999)
One of the possible reasons why you're having issues accessing the page can sometimes be caused by a stored cache and cookies in your browser. Let's try accessing your QBO account through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you can access the QuickBooks Live Full-Service Tax page, you can go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
To learn more about this feature and what steps to take next, please see these resources below:
I'm always here to assist if you need further assistance with managing your QBO account. I’ll be more than happy to work with you again. Have a great day ahead!