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Hello there, @Guy12. Thanks for posting your concern about accessing QuickBooks Live Full-Service Tax in QuickBooks Online (QBO). Let me help you find it easily within the program.
With QuickBooks Live Full-Service Tax, we’ll pair you with one of our QuickBooks Live experts to clean up and prepare your taxes. However, please note that this service is only available to a certain number of customers.
Furthermore, you have the correct link to access the QuickBooks Live Full-Service Tax. That said, I recommend following the troubleshooting steps below to see if you're eligible for this service or not.
One of the possible reasons why you're having issues accessing the page can sometimes be caused by a stored cache and cookies in your browser. Let's try accessing your QBO account through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you can access the QuickBooks Live Full-Service Tax page, you can go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
To learn more about this feature and what steps to take next, please see these resources below:
- QuickBooks Live Full-Service Tax in QuickBooks Online
- File accurate business taxes with confidence using QuickBooks Live Tax
I'm always here to assist if you need further assistance with managing your QBO account. I’ll be more than happy to work with you again. Have a great day ahead!
