Cannot Turn Off Sales Tax in Quickbooks Online Even Though Sales Tax Liability Report does not contain any data

Hi there, @mauriceh313. We understand that turning off the Sales Tax feature is essential to your business. I want to share some information to guide you through what to do so you'll be able to get back to business in no time.

Since you are using Automated Sales Tax and haven't created a transaction upon checking the Sales Tax Liability Report, you should be able to disable it. 

This could be a result of a browser-related issue. There are times when too much historical data causes discrepancies that affect the view and performance of your QuickBooks. You can try logging into your account using a private window by using any of these keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If it works, you can return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.

After doing the troubleshooting actions above, but the problem persists, contacting our Customer Care Support Team is our next potential resolution. They can securely access your account and investigate this matter further.

Here's how you can reach out to them: 

1. Go to Help (?), then click Contact Us.
   
   
   
2. Please enter your question and select Let's talk or Continue.
3. Review and Select from the following: Ask the community, Have us call you, or Chat with us.
   
   
   

You can check their available hours so your concerns will be addressed promptly.

Additionally, these articles can help you in handling sales tax within your program: 

• Set up and use automated sales tax in QuickBooks Online
• Manage sales tax payments in QuickBooks Online

Ping me a reply if you have any other queries about tax-related matters. We assure you that we'll respond to it as soon as possible. Take care always.

This didn't work. I tried all the browsers on my PC (Chrome, Firefox, Edge). I will contact the Customer Care Support Team since I can't resolve this on my own.

This is QB's refusal to make it where the feature can be turned off NOT a browser issue.  Total crap.  I am not deleting and reentering all the invoices that say $0 tax and reentering hundreds of them.  FIX THIS.....

Same here....I got same lame excuse that since they had a pop up stating that the turning on of automated sales tax was irreversible, it's our issue.  Trust me, I never saw any such message.  My only fix was to go into my products and services and mark them all as untaxable.  Short term fix, but it works for now.  I can't believe how much QB absolutely stinks right now!

Don't bother to ask QB for a resolution.  It will just be hours of wasted time.  They SAY they cannot reverse this, but I call BS.  They can go in and turn off tax withholding for any state for payroll purposes, so this can't be much different.  They just don't want to allocate the programming hours to fix their stupid program.