Let's work hand in hand to fix the error encountered when your employees tried to view their W-2 forms, Scooters. I'll provide some troubleshooting steps below.
Beforehand, may I know what specific error message pops up when viewing the W-2 payroll forms? Additional details can help us get on the same page and provide an accurate resolution.
In the meantime, they can use an incognito window to help us determine whether this is a browser-related issue. There are instances when too much historical data from the browser generates discrepancies that hinder the display and performance of your QuickBooks. As a result, an error occurs when doing the task.
Use either of these keyboard shortcuts depending on the browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser that has already been installed to narrow down the results.
Additionally, you might need to print W-2s for your records. This article provides information about the process: Print your W-2 and W-3 forms.
Please don't hesitate to add your response below if you require additional assistance viewing W-2s or managing your payroll forms in QuickBooks Online. I'll be right there to help you whenever you need it.
