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I understand the urgency of getting this resolved, JE-2019. I'm here to direct you to the best support to handle this immediately.
In situations like this, we’ll have to review the letter you received from the IRS so you'll be guided properly. The process requires us to gather sensitive information, which I’m unable to perform here in the Community since this is a public forum and for security reasons.
I recommend contacting our Payroll Support Team via setting a callback request or chatting with them to guide you on the necessary steps you need to take accordingly. I understand you've already reached out to them. However, it would be best to contact them again with this matter. Here’s how to get in touch with them:
- Log in to your QuickBooks Online (QBO) account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
You can also see this article for their phone number in the QBO Payroll section, and be sure to check their support hours to know when agents are available: Contact Payroll Support.
Additionally, you can check out this reference to see details and recognize how your payroll taxes are computed automatically: Understand how your payroll taxes are calculated.
Don't hesitate to let me know if there's anything else you need help with regarding your payroll taxes in QBO. I'm just around to help. Stay safe.
