Before inactivating a state in Payroll Settings, ensure no active employees are assigned to that work location, @keyzoo.
- Go to the Gear icon, then choose Payroll Settings.
- Under Company and Account, click Work Locations.
- Select the exact state, then mark the Inactive checkbox.
- Hit Save.
If you have an active employee in that certain place, making inactive is unavailable.
If the issue persist, I recommend to contact our support payroll team.
You can visit these articles for future reference:
Feel free to reach back out to me should you need anything else about taxes in QuickBooks Online. I'd be happy to help you out. Stay safe!
