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Best answer November 06, 2023
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Maintaining accurate payroll records is essential to every employer, nfisteve. In addition to James' suggestion, I would like to provide details to assist with your concerns.
To begin, I'd like to ask if you've also recorded the deposit in QuickBooks Online. It is important to note that you can only match a downloaded transaction if there's a corresponding record in your bank register.
If you did, look for the deposit when matching it with the one that's downloaded on the Online Banking page.
If you did not manually record the deposit, you can use the Add function instead. It will automatically create a record in your bank register for the tax refund.
Just click the transaction and select the account that you want to use in the drop-down list for Account. Then, click the Add button.
For more detailed information, please refer to this article: Categorize Online Bank Transactions in QuickBooks Online.
Next, the reason you can't see the overpayment in your liability reports is that the transaction was recorded when you were still using the Desktop version. Payroll transactions are migrated as regular checks when moving to QBO. Aside from that, the system does not carry over the previous years' payroll history when switching platforms. It's also why you can't see it in your liability report.
You can use this article as a reference: Learn How Features and Data Move From QuickBooks Desktop to QuickBooks Online.
To help you sort this out and ensure that your payroll records are accurate, I would recommend reaching out to our Payroll Support Team. They can help you create the necessary adjustments to put the overpayment in your payroll records.
Please go to this article to get their contact details: Contact Payroll Support.
Let me also share these articles for additional resources:
Whether it's help with payroll items, troubleshooting errors, explaining reports, or anything else QuickBooks-related, we're always here for you, nfisteve. We'll make sure that everything is sorted out smoothly when running payroll and paying your employees.
Maintaining accurate payroll records is essential to every employer, nfisteve. In addition to James' suggestion, I would like to provide details to assist with your concerns.
To begin, I'd like to ask if you've also recorded the deposit in QuickBooks Online. It is important to note that you can only match a downloaded transaction if there's a corresponding record in your bank register.
If you did, look for the deposit when matching it with the one that's downloaded on the Online Banking page.
If you did not manually record the deposit, you can use the Add function instead. It will automatically create a record in your bank register for the tax refund.
Just click the transaction and select the account that you want to use in the drop-down list for Account. Then, click the Add button.
For more detailed information, please refer to this article: Categorize Online Bank Transactions in QuickBooks Online.
Next, the reason you can't see the overpayment in your liability reports is that the transaction was recorded when you were still using the Desktop version. Payroll transactions are migrated as regular checks when moving to QBO. Aside from that, the system does not carry over the previous years' payroll history when switching platforms. It's also why you can't see it in your liability report.
You can use this article as a reference: Learn How Features and Data Move From QuickBooks Desktop to QuickBooks Online.
To help you sort this out and ensure that your payroll records are accurate, I would recommend reaching out to our Payroll Support Team. They can help you create the necessary adjustments to put the overpayment in your payroll records.
Please go to this article to get their contact details: Contact Payroll Support.
Let me also share these articles for additional resources:
Whether it's help with payroll items, troubleshooting errors, explaining reports, or anything else QuickBooks-related, we're always here for you, nfisteve. We'll make sure that everything is sorted out smoothly when running payroll and paying your employees.
