I have a duplicate tax payment in my check register. I need to delete one, but it won't let me. I keep getting the message that it's run into a snag. Any help?

Thank you for notifying us about the error you encountered while deleting the tax payment in your register, jerri4. I will outline the troubleshooting tips below and provide information on when you can remove the entry.

Please know that you can only delete a manually recorded (non-electronic) tax payment that hasn't been processed electronically, and meets specific timing requirements. If so, we can start by clearing the cache and deleting Intuit-specific cookies, as accumulated ones can sometimes affect its performance. You can also switch to another compatible option to ensure the browser is running the program as designed.

On the other hand, you cannot remove a tax payment if it has already been processed electronically, was sent or accepted by the agency along with the tax form, or rejected due to insufficient funds (NSF). If your taxes are paid automatically through QuickBooks, any payments already collected cannot be deleted. 

You can visit this article for more details about canceling or deleting payroll tax payments and forms. Consider speaking with our QuickBooks Live Expert for more personalized assistance in managing taxes and ensuring an accurate book.

If you have further questions regarding taxes, feel free to reply to this post. We're here to share more resources.

I had the same issue-the tax payment is recorded in QB but the payment is made outside of QB. There was a $.01 difference in the actual payment and what was recorded which is why I wanted to delete the automated recorded payment. 

I have had this problem also; a duplicate tax payment was entered in the register. Try to delete but says " hit a snag" tried to clear cache, no help. I hate this program desktop was great never a problem in 14 years, always an issue now. Anybody have a good recommendation for an alternative program?

I understand that having unexpected issues with a program can be inconvenient. Let me direct you to our support team for assistance with the error you’re encountering, Rodney.

Since you’ve already tried troubleshooting, I recommend contacting our Payroll Live Support team. They have the tools to investigate further and resolve the error, allowing you to remove the duplicate tax payment. Here’s how:

1. In the upper right corner, select the Help icon.
2. Go to the Search tab.
3. Click Contact Us.
4. Enter your concerns, then hit Continue.
5. Choose a way to connect with us.

You can check our support hours to ensure timely assistance.

Don’t hesitate to hit the Reply button below if you have further concerns about tax payments.