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Lawnkingoftexas
Level 1

incorrect auto tax calculation

I have been having this problem for a while. I spoke with QuickBooks technical support team who was more than unhelpful. They couldn't figure out the problem or solution. They said they would escalate and someone would get back to me but they never did. 

 

QBO automatically calculates the tax based on location but it isn't correct. All of my invoices are in Houston, TX. The total sales tax rate here is 8.25%. That is 6.25% for state, 1% for HARRIS CO ESD 7 and 1% for HOUSTON MTA.

 

QBO online calculates 7.25%. It only accounts for states (6.25%) and Houston MTA (1%). It does not include Harris county ESD (1%)

 

You can see this in the attached images from QBO and the texas comptrollers website. 

 

How can I fix this? The support team attempted to have me do some workarounds, like adding a special tax rate that I have to manually apply to every invoice which isn't the appropriate solution. This is a problem with QBO and it needs to be fixed or allow me to set my own tax rate and disable automatic calculation.

1 Comment 1
CamelleT
QuickBooks Team

incorrect auto tax calculation

I recognize the importance of calculating sales tax correctly, Lawnkingoftexas. Hence, I'll provide more insights to address this.

 

In QuickBooks Online (QBO), once the Automated Sales Tax feature is enabled, the option to turn it off is unavailable.

 

For further information about how this functionality works in QBO, check out this article: Set up and use automated sales tax in QuickBooks Online.

 

Since we're unable to switch off the automatic sales tax calculation, I recommend adding a custom tax rate. Here's how:

 

  1. Go to Taxes, then Sales tax.
  2. Select Sales tax settings.
  3. In the Custom rates section, click Add rate.
  4. Choose Single or Combined.
  5. Enter the Name of the custom rate. If adding a combined rate, enter a Nickname for each charge you want to link as one custom rate.
  6. Add the Agency you file payments. If adding a combined rate, click the agency for each rate you need to group as one custom rate.
  7. Enter the correct rate and then hit Save.

 

To learn more about the process, please see this resource: Use custom rates to calculate taxes on sales transactions.

 

Lastly, I'll add this reference to help you record, adjust, and delete sales tax payments in the tax center: Manage sales tax payments in QuickBooks Online.

 

Post a comment again here if you have follow-up questions about sales tax in QBO. I'll always be around to assist.

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