We'll provide a solution for managing your payroll taxes correctly in QuickBooks Online Payroll (QBOP), patwp. I'll share the details with you below.
We agree with the workaround provided by our QuickBooks Support to stop the $12.00 monthly charge for the multi-state services. However, for your employee's work location and home address details, I suggest seeking advice from your accountant, the state agency, or a payroll expert to ensure an accurate determination of your payroll taxes.
Once everything is all set, you may want to run, print, and customize payroll reports to view useful information about your business finances and employees. To guide you on how to do this, please see this article: Access payroll reports.
If there's anything else we can help you with about payroll taxes and employee details, please let us know in the comments. I'll be here to assist.