Payroll taxes

It's great to have you here in the Community space, @Norrm27.

Since you've already contacted our support team and an investigation has been initiated. Please wait for an email notification regarding the status of the findings. Alternatively, you can also reach out to the team for an update. We understand that this issue has impacted your workflow and we kindly request your patience and understanding as our product engineers work towards a solution.

To reach a live representative, here's how:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

After sorting this out, you can then run payroll reports to get an overview of your business finances. 

Let me know if you have other concerns with your payroll in QuickBooks. I'll be here to help you in any way I can.

Thank you for your response. I keep waiting for the email response but I have not received one. I was hoping someone else in the community might have had this same issue with a solution. It is hard to call everyday and be on the phone for an hour running the same tests. This has been going on for two weeks.  My Taxes are past due now because I can not add my bank account.