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I have been trying to set up my payroll to be able to do direct deposits and more importantly to pay and file taxes. I have spent hours with QB Support, no one has been able to help.
I hit payroll, overview and it goes to "Lets set up your taxes" press the start button and it says "Something is not quite right, please try again later". It has been two weeks of trying it again later.
I have also gone to my "to do list" under pay taxes, press that button and it says "We need more info to pay and file you taxes, You'll have to manually file and pay your taxes until you provide all the necessary info". Then there is a button that says "Finish up". When I press that it says "E-signature needed" and a button to add bank info. When that button is pressed it says "Something's not quite right"
I have tried Chrome and Firefox, cleared cache, went into incognito mode and also uninstall payroll. Nothing works. I have spent I don't know how long on chats and it has been and hour every time I call and the person usually has to go to their tech team and they are unable to nothing except open an investigation. Any suggestions?
It's great to have you here in the Community space, @Norrm27.
Since you've already contacted our support team and an investigation has been initiated. Please wait for an email notification regarding the status of the findings. Alternatively, you can also reach out to the team for an update. We understand that this issue has impacted your workflow and we kindly request your patience and understanding as our product engineers work towards a solution.
To reach a live representative, here's how:
After sorting this out, you can then run payroll reports to get an overview of your business finances.
Let me know if you have other concerns with your payroll in QuickBooks. I'll be here to help you in any way I can.
Thank you for your response. I keep waiting for the email response but I have not received one. I was hoping someone else in the community might have had this same issue with a solution. It is hard to call everyday and be on the phone for an hour running the same tests. This has been going on for two weeks. My Taxes are past due now because I can not add my bank account.
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