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krcmommy
Level 1
posted
‎January 28, 2025 11:51 AM
last updated ‎January 28, 2025 11:51 AM

Preparing 1099 Doesn't Work

I've had this problem persisting for a few days now.  When I go to Prepare 1099s and agree to "Try It Out", Click "Confirm Info & Start Filing", then it starts "Drawing up your forms".  When I click "View Results", It glitches and goes right back to the "Let's Review your Recipients & prepare your 1099s" original page.  I've tried different browsers, cleared cache, memory, let the computer rest to think about what it has done, and it still doesn't work for me.  HELP!

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2 Comments 2
krcmommy
Level 1
‎January 28, 2025 12:13 PM

Preparing 1099 Doesn't Work

I should also add, I have 9 other companies I've been able to file without (much) trouble.  I keep going back to this one specific company and it won't work for some reason.

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Tori B
QuickBooks Team
QuickBooks Team
‎January 28, 2025 12:28 PM

Preparing 1099 Doesn't Work

I appreciate you for performing all the necessary troubleshooting steps to resolve this, @krcmommy.

 

I understand the importance of filing your 1099s in QuickBooks Online.

 

Since the issue persists, I recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

 

Here's how to connect with our team:

 

 

Please let me know if there is anything else I can assist you with. Take care and have a good one!

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