I am using QuickBooks Desktop Pro 2024 with Enhanced Payroll. I am trying to create and file the Annual W2 form and every time I click create form the window pops up to verify number of employees and tax year, as soon as I hit "ok" QuickBooks closes. I have called support, uninstalled and reinstalled QB, I have run the File Doctor, and Tool Hub, and updated my Windows and nothing has been resolved. With the deadline for filing fast approaching I'm looking for any and all help.
Log in to CAMPS and check your license status. Are both Active?
I appreciate the steps you've done to resolve the issue with your W2 forms in QuickBooks Desktop, @JSpring79. Since this issue still continue, allow me to provide you with additional troubleshooting steps to help fix this matter.
As Chrea suggested, please make sure that your QuickBooks and Payroll license service are active to ensure you won't encounter any issues in creating your payroll forms using QuickBooks Desktop. To do this, please follow the steps below:
To check the QuickBooks software's active status, here are the steps below:
To check your Payroll Service Status, here is how:
If neither of these services is activated, you will need to renew and reactivate them in order to utilize these functionalities seamlessly.
Moreover, you can also consider updating your QuickBooks to its latest version and ensure that your tax table is updated. This way, you can avoid any issue when processing your payroll. To do so, here's how:
For your reference, you can check this article: Get the latest tax table update in QuickBooks Desktop Payroll.
However, if the troubleshooting steps above didn't fix this matter, I recommend reaching out again to our live support team. They have the necessary tools and expertise to further check your account in a secure environment.
Additionally, if you or your employee finds a mistake on their W-2 or your W-3, you can check this article: Fix an incorrect W-2 and W-3.
If you encounter any issues during the update or if the problem persists after updating, please do not hesitate to reach out again. I'm here to ensure everything works smoothly for you, and we'll continue providing the support you need to get this sorted out.
Yes, both are active.
Dandi_A, thank you for the input. Unfortunately after ensuring everything is active and updated I am still being kicked out QuickBooks when trying to create Annual Form W2.
I appreciate you following the suggested solution provided by my colleague, JSpring79. Let me route you to our Live Support team so you can successfully create and file your W-2 form.
While I'm eager to help you resolve this issue, please be aware that we can't perform screen-sharing and verify your account on this public forum due to security concerns. For further assistance, I suggest contacting our dedicated Live Support team again. They have the necessary resources to determine why you're getting logged out of QuickBooks whenever you try to create a W2 form. The representatives can also help you file W-2 forms moving forward.
To get help with your QBDT software, follow these steps:
In addition, I've added our support hours so you can set an available time to reach out to them to ensure you get on hold with our support team on time.
Furthermore, you can visit this helpful guide for creating payroll and employee reports to track your expenses once you can proceed on creating annual Form W2: Customize payroll and employee reports.
If you require additional help with setting up payroll, simply click the Reply button and let us know your concerns. Our dedicated team is here to provide support at every stage of the process.
Run the Verify/Rebuild Data utility. Any error message?
Yes, I did the validate/rebuild options but unfortunately that did not help.
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