It seems like you're trying to import QuickBooks Desktop (QBDT) to TurboTax, @sultanjoe1. Don't worry, I'm here to ensure you get the best help, so this gets sorted out right away.
It's possible that your company file was moved or renamed that's why you're getting the error. This also happens when your computer is disconnected from the path where the QuickBooks file is located or it could be that the file was deleted in your program.
To rectify this, let's do some troubleshooting steps. If you're accessing your QuickBooks file over the network, use the Ping server to ensure you are connected to the network. Here's how:
- Identify the name of your server computer.
a. On your keyboard, press the Windows logo+R.
b. Enter CMD then click OK.
c. Enter ipconfig /all then press Enter.
d. Take note of the Host Name (servername).
- Type ping [name of your server] then press Enter.
- You should see a reply for each packet.
If you’re connected to your network and still getting the same issue, proceed to Solution 2. Refer to this article that details the process: Company file is missing or cannot be found. This also includes the steps if your file is saved locally on the same computer.
Once the file is found, take note of the file's location and follow the steps in this article to restore it on your software: Restore your file. Then, you can proceed to import QuickBooks data into TurboTax Business.
I'm adding this article to learn how to back up your accounting data. By doing a backup, you can restore your data if ever you run into problems again in the future: Back up your QuickBooks Desktop company file.
You're always welcome to get back if you need further assistance downloading QuickBooks into TurboTax. The Community team is always here to help.
