I know the possible reason why the dropdown for filing frequencies in the sales tax setting isn't working. It's important to address this issue promptly to ensure accurate sales tax reporting. Below, I will outline the steps to resolve this, Bcolarelli.
Sometimes, accumulated cache files in your browser may cause unusual responses from the program, like what you're experiencing when clicking the dropdown. To resolve this, access your QuickBooks Online (QBO) account in an incognito or private browser to confirm if the problem you're experiencing is due to your search engine settings or extensions. Here are the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, clear the browser cache to refresh and start with a clean slate. You may also use another browser as an alternative.
My top priority is ensuring you can return to your daily workflow, Bcolarelli. The steps I've added above should fix the problem you're encountering. I'll always be here if you have other questions about handling sales tax tasks or running reports. Just add them in the comment section.
