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grids
Level 1

Can't find access to my questions/answers at TurboTax

Does anyone here know how to actually get answers to community questions at TurboTax Live Business? I am trying to file taxes. I've "asked the community" 3 or 4 questions so far. Every time I do, I get a message that says I'll be emailed a link to my question so that I can monitor it for answers. I have NEVER gotten this emailed link. They are not going into my junk folder. I've checked my profile and I do have the email field filled in. I've checked here in my Intuit account and the questions are not here. I need to work on my taxes after hours when no one live is available so I was hoping to find the community helpful. Can anyone here tell me how to find my questions and answers over on the TurboTax site? What's even most frustrating is this has caused me to be stuck but I thought I had time, since I filed an extension, and now TurboTax is raising their rate $300 tomorrow!

1 Comment 1
Kurt_M
QuickBooks Team

Can't find access to my questions/answers at TurboTax

It isn't the experience we want you to have, @grids. Rest assured, I'll point you in the right direction to get access to your questions and answers at TurboTax.

 

Before we dig deeper into your query, the Intuit Community space and TurboTax Community are different spaces where you can get answers to questions or post a solution. To access your posted questions and see responses from fellow users, you'll want to log in to your TurboTax account. We'll gladly write down the steps to get you going:

 

  1. Access this link on your device: https://ttlc.intuit.com/community/home/misc/03/en-us
  2. On the top-right corner, click Sign in to the Community.
  3. Enter your login credentials, and then select the Sign in button.
  4. Go to your Profile and see your questions. You can also check the Notification action to see if users responded to your query.

 

Additionally, here's an article in case you wish to learn more about transferring data from QuickBooks to TurboTax: How do I import QuickBooks data into TurboTax Business?

 

If you have follow-up questions about QuickBooks, visit the Community space or comment below. As always, we'll be here to provide the details needed to address your queries. Keep safe.

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