Hi, @wynnworks.
I'm here to help you resolve the issue with the missing recorded payments in the Recent Sales Tax Payments section of your Tax page in QuickBooks Online (QBO).
First, I recommend accessing your QBO account through your browser's incognito mode to ensure everything works as expected without any interference from previously inputted data. To access incognito mode, follow these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Edge: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Shift + Command + N
Next, I'd recommend checking the filter settings of the tax page. You can follow these steps:
- In your QBO account, go to Taxes, then Sales tax.
- In the Status drop-down menu, select All.
- In the Tax period date, choose the appropriate period of your sales tax payments.
- Refresh or reload the page.
If this resolves the problem, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Additionally, you can use other devices and supported browsers.
For future reference, let me add this article about running a Sales Tax Liability report to check how much sales tax liability you owe: Check how much sales tax you owe in QuickBooks Online.
If the problem about the missing sales tax payments on the tax page persists, feel free to reply to this post. We'll do our best to assist. Take care.