GoPayments showing doubled sales tax saved rate

I appreciate the detailed information, Lakethegreat. Let's find out why your sales tax rate is being doubled.

QuickBooks Online (QBO) automatically calculates the total sales tax rate for each sale based on your customer's sales tax-exempt status, where you sell and ship, and your service or product's sales tax category. 

Since your sales tax is being doubled, it's crucial to examine the breakdown of these rates. Follow the steps below to check:

1. Open your invoice and go to the Sales tax section.
   
   
   
   
2. Click on See the math.
   
3. Carefully review the sales tax breakdown to identify what rates are included.
   
   
   

Additionally, if you have problems with the added rates, I recommend consulting your accountant or a tax professional to determine whether these taxes are necessary and assist you in overriding the amount if needed.

Moreover, I'll share this article to view your sales tax obligations and ensure everything is accurate: Sales Tax Report in QBO.

Feel free to add a reply in the comment section below if you have other questions about handling sales tax in QBO. We'll be around to help.

Thank you for your reply, CamelleT. I should clarify that QBO (through a web browser or the app) is always correct.  The incorrect doubled "saved rate" only appears when using the GoPayments app to create a sales receipt or a quick invoice.  I'm seeing this incorrect rate prior to assigning a client, regardless of the product/service, and regardless of where I am.

As a test, I created a quick $100 invoice in GoPayments and applied the incorrect 16.5% saved rate. Then I viewed the invoice in QBO on a web browser and hit the "see the math" option. See attached for what I see. This seems to imply that it's the product/service that's adding the unnecessary tax rate?  If I hit "edit" next to that section it says "Taxable — standard rate. We'll apply sales tax based on location only." But that's clearly not what's happening. If I hit "Reset to recommended value" then it fixes the rate to the correct 8.25%. 

Does this help answer what might be going on?

I appreciate your efforts in handling your doubled sales tax rate in the GoPayment app, lakethegreat. I've got a troubleshooting procedure that can help rectify this problem.

To start, let's clear the app's stored cache. It can impact the software's performance when it gets outdated. Eliminating it could help the software regain its full functionality.

For android devices:

1. Open your device's Settings and navigate to the Apps or Application Manager menu.
2. Locate and select the GoPayment app.
3. Tap Storage or App Storage.
4. Press the Clear cache option.

For iOS devices:

1. Go to your device's Settings.
2. Select General, then iPhone Storage.
3. Look for and tap the GoPayment app.
4. Press the Offload app option, then reinstall the app on the App Store.

Once you get the same result after eliminating the cache build-up, I recommend updating the app. To guide you through the process, kindly refer to Solution 3 of this article: Fix issues with GoPayment and QuickBooks mobile app card reader.

If the issue persists, I recommend contacting our Support Team using your device's web browser. Our experts have the tools to review this matter, which ensures they can assist you appropriately.

Alternatively, I suggest utilizing the QuickBooks browser version to manage your invoices and their taxes.

I'm also attaching these resources that can supply you with information to help you maximize the GoPayment app and its features:

• Process payments in the GoPayment app
• Void a payment with the GoPayment app

Should you have more questions about the GoPayment app and handling your sales taxes in QuickBooks, click the Reply button. Have a good one.

Hi Ivan,

Clearing the app cache and storage didn't help. I will try reaching out to Support as suggested.

Thanks