Hello there, @KelseyB.
I can see that you've been contacting our Support Team back and forth countless times for the same issue. Please know that I understand the importance of the W2 amendment to correct your employee's federal wage and tax statement.
Repeating your concern all over again every follow-up isn't convenient for you. I'll also take note of your experience with our specialist, who exited the chat without providing help.
Yes, we're unable to provide the exact turnaround time as to when this issue is fixed. However, a member of our Next Level Help Team will review your cases with support. They will contact you within 1-2 business days.
We appreciate your patience as we work on this matter. I'm encouraging you to post back here if anything else comes up. I'll be here to lend a hand.