I know a way to rectify your concern about amending sales tax information in QuickBooks Online (QBO), Windy.
Making changes to your information corrects the details on record and preserves the accuracy of your filings. You mentioned that you encountered an error during the process; would you mind telling me what the specific error is? This is to check if we have received similar cases or reported issues on our system.
In the meantime, I recommend performing troubleshooting steps that help address unusual behavior on a cloud-based application like QBO. We can begin by accessing your company file using a private window. A private window is a helpful tool for troubleshooting browser-related difficulties, as it won't preserve any history. The following are the keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once done, we can clear your browser's cache or cookies to avoid similar issues in the future. Alternatively, opting for one of the supported browsers can also be a wise decision.
Additionally, you can visit these resources for a guide to filing sales tax returns, recording tax payments, and managing them:
Whenever you need assistance with taxes, feel free to click the Reply button and I'll be here right away to help you. Have a good one!
