WA State PFML Rate for 2025 incorrect!

Hello, Warlock.

Thanks for posting here in the Community. I want to make sure these calculations are correct in your QuickBooks Online Payroll account.

In this instance I recommend submitting feedback for the Product Development Team to review and make adjustments. This can be done directly through your QuickBooks Online account by clicking the Gear icon in the top right corner and select Feedback.

You may also consider calling in to speak with the QuickBooks Online Support Team as they have the necessary tools to get this issue escalated further. Here's how to get in touch with the team:

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.
 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please feel free to reach back out if you have any other questions. I'll be here to help in any way that I can.

Thanks for the reply Morgan.  I had a chat and their research showed the proper rates should be available in 2025 before my payroll run in a couple days.  Hopefully all will be ready.

I just logged in and it still doesn't show the correct rates. How did you get yours fixed??

I just spent 45 mins on the phone with QB Support, only to be told that the rates wouldn't be fixed until the next update BUT they do not know when the update will be!   How did you get your rates corrected??  

I appreciate you for joining the thread, Young4. I hear you, and I can see how important it is for you to get everything accurate before your first payroll of the year. I want to jump in on this thread and ensure I provide the information you need and point you in the right direction.

The Washington Paid Family and Medical Leave (WA PFML) rates will automatically update in QuickBooks Online (QBO) and will be available starting January 1, 2025, or within the first week of the month.

I understand that you have already checked the Payroll settings for the new rates; however, I encourage going through the steps again to confirm if the rates are currently available. Please follow these steps:

1. Go to the Gear icon, then Payroll settings.
2. Next to Washington tax, select the pencil icon to view your rates.
3. In the Paid Family and Medical Leave section, select Edit.
4. From the dropdown menu, choose the new rate and enter an Effective date.
5. Select Save, then Done.
   

    

For more info, refer to this guide: Set up and manage Washington Paid Family and Medical Leave.

If the rates aren't available by the end of the first week, please contact our Live Payroll Support Team again to create an investigation ticket for resolution.

1. Go to Help (?). Then, select the Search tab.
2. In the search box, enter keywords like WA PFML 2025 rates.
3. Hit Contact Us.
4. Choose Chat with us or Have us call you.
   

    

I'm also adding this guide about processing payroll in QBO for future reference: Create and run your payroll.

As payroll deadlines are approaching, it’s crucial to ensure that the updated rates are accurately reflected in QuickBooks Online (QBO) for your team. I appreciate your proactive approach in seeking a solution, and I hope the information I've provided helps clarify when the updated rates will be available. If you'd like to add further details, or questions, feel free to click on the Reply button. We're committed to offering ongoing support.