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REI
Level 1

SALES TAX IN POS

I HAVE ENTERED A SALES TAX LOCATION IN POS, WHEN WE INVOICE IT NOT BRING UP THIS LOCATION. IF I GO TO THE SALES TAX SET UP, THE LOCATION DOES NOT SHOW, IF I PUT IT IN AGAIN, IT SAYS IT ALREADY EXISTS. HOW DO FIX THIS?

1 Comment 1
Mark_R
QuickBooks Team

SALES TAX IN POS

Hello there, @REI.

 

Let's perform some troubleshooting steps to ensure you can associate a sales tax location when creating an invoice in QuickBooks Point of Sales.

 

One of the possible reasons why the created sales tax location isn't populating when entering an invoice is that your company file had a data issue. To verify, let's run the Verify and Rebuild Utility tool to fix this unusual behavior. This is the first step in resolving potential data issues. Here's how:

 

  1. Open your QuickBooks Point of Sale.
  2. Go to the File menu, then select Utilities and choose Rebuild Data.
  3. Select OK when you see the message "QuickBooks detected no problem with your data". You may continue using your company file.
  4. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors
  5. Click Rebuild Now.

 

If you still get errors upon verifying the data, you can check out this article for more troubleshooting steps: Resolve Potential Data Issues in QuickBooks Desktop.

 

Just in case you want to manage sales when running a financial exchange in QuickBooks Point of Sale, you can read through this article for detailed information: Manage Sales Tax in Point of Sale when running Financial Exchange.

 

Don't hesitate to leave a comment below if you have other concerns or follow-up questions about this. I'm always here to help.

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