Hi.
This is not the type of service we want you to experience.
I'd like to check this for you and get it taken care of myself. However, the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.
I know you've already called in, however, I'd still suggest getting in touch with our QuickBooks Support to have this check. All payroll correction-related concerns need to be directed to our phone support for security purposes.
Additionally, for your payroll reference, check out this article: Help on common payroll topics. It contains more information about the different types of compensation as well as a sample breakdown of a paycheck.
Feel free to get in touch if you have any further queries about QuickBooks or payroll tax management.