My gosh, I had exact same problem as a poster and your fix worked. I was so stressed out. I didn’t realize mine had set Microsoft to my default pdf viewer. Thanks so much!

NONE OF THE "QUICKBOOKS TEAM" messages helped at all. Just wasted more time trying how to figure this issue out. There are tons of people having issues who have never had issues before. Now, it's a user error. Not buying it!

We were having the same issues. The top was aligned but the bottom was not or visa versa. The text needed to grow lines so I charged the printing settings to custom and set the percentage at 102%. The forms came out perfect. You might have to mess with that number a little bit it should fix your problem. 

I have the same issue year after year and here we go again in for the 2023 pay year. I have to call customer support at least 3 times each year. We fixed it 3 years ago but I cant remember how. I never got the issue resolved last year and had to print each w2 on one form. I do not know why they do not just make it where you can align the top and bottom separately. Not sure it's worth it anymore.

So found this forum having the exact same issue (either top or bottom panel was aligned, but never both) even though I've not had this issue historically - but tax forms only come around once a year.

If I changed the alignment offset, it would just change which one was out of alignment. Saw some notes about updating the driver and found the root of the issue. When installing the printer to use for the first time whenever I would have done it I just added it via the printer and devices page of Windows since it completes it super easy once it is connected to wifi. HOWEVER, it seems that in doing this, it uses some generic Microsoft driver that isn't the third party printer's driver software (I think somewhere online said it at least used to not do this or something, so could be cause for why this is happening NOW). For me the default driver it used was called "Microsoft IPP" (can find under device manager as to what driver it is using).

So in my case, I have a Brother printer, so I went to their website and downloaded the full software package for my printer (adds an app to the computer, offers fax help, etc) around 460 MB in all. I didn't previously have this software on my computer. I then used the Brother Application (NOT the Microsoft Printer & Devices page) to add my printer which installed it with the brother driver vs the Microsoft IPP driver. Printed a new page after removing the alignment adjustment I'd previously made and it printed perfectly on the top AND bottom panel.

Windows made it so easy to add the printer, I never stopped to think it wasn't going out and finding the Third Party driver to install it - looking back, seems so obvious.

You're a Genius! This is the only solution that worked! Thank you!

I am having the EXACT same problem.  What is going on?  Did you figure out what the problem is?  Any help would be greatly appreciated.

I updated my Brother drivers (from microsoft drivers) and it worked perfect!  Thank you!  Been struggling with this for years!  (I would purchase more forms than I needed and only use the "bottoms".  Now I can print correctly.  Thank you! Thank you!