Hello there, @Emmamom.
Let me share some information about Washington Care Fund.
In QuickBooks Desktop Payroll Assisted, we pay and file taxes and forms for you. Since it's not working in your payroll. I'd recommend getting in touch with our Assisted Payroll Team. They'll be able to pull up the account in a secure environment, conduct further research with you, and help you with your concern
Here's how:
- In your top menu bar, go to Help, then QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
Be sure to review their support hours so you'll know when agents are available.
Also, you may want to check out this page as your reference about the updated instructions for employers about the new WA Cares Fund: Employer Information & Responsibilities - WA Cares Long Term Care Fund.
Please feel free to leave a comment below if you have other concerns about completing the employees' setups in QBDT Payroll. I'm always ready to help.