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serenitylanedesi
Level 1

Why are my sales/profits not transferring?

i'm having trouble with transactions from may to december '23 from my etsy account.  i have uploaded the csv files - the fees show up, but the sales/profits are missing?
1 Comment 1
RhoiceW
QuickBooks Team

Why are my sales/profits not transferring?

I understand you're having challenges adding transactions to your account, serenitylanedesi. I can show you some troubleshooting steps for your transactions to show.

 

To successfully import your transactions to your account, please ensure you follow the correct format of your CSV file and import the transaction again.

 

If the sales/profits transactions are still not showing up in QuickBooks Self-Employed (QBSE), even if you've followed the correct format, let's open your account in a private window to troubleshoot browser-related issues.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N
     

If you can successfully log in using a private browser, go back to your regular browser and clear its cache.

 

Additionally, you can check our article for detailed steps in importing your transactions manually in QBSE.

 

Moreover, you can categorize the transactions you've uploaded or imported in QBSE to keep track of your expenses and income.

 

Don't hesitate to comment if you have more concerns about adding your transactions to QBSE. I'm always here to help. Take care.

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