Thanks for the reply but honestly it is pretty concerning that an issue like this has lingered on for months and months. All of the GoDaddy Bookkeeping users were recommended to use Quickbooks after the product was discontinued and despite the service (Quickbooks) being more expensive the experience has not been great. Sorry if this sounds critical but I have never been able to let an issue linger for months and months at any job I have had and just keep telling customers to be patient. Hopefully this gets some attention soon and is given a fix that holds. I know there are many users who feel the same as I do.