Hello:

Thank you for the reply, but I removed the old user, and replaced her with myself in January.  That did not release her from this process (among others), so now all I have to do is release her and add someone else.  When I release her, and try to add myself, it adds her back even though she is no longer a user in the system.  I've spent hours on the phone with QB support on this issue, and just like all my experiences with QB support, they were just guessing and had me performing the same keystrokes over and over with the same results.  Thank you again,

Steve