Hi there, Steve.
I appreciate you clarifying that you've already done these steps. Having trouble changing the primary admin can be stressful, especially when you want to ensure everything is handled correctly. Let me show you how to contact our QuickBooks Online (QBO) support for further assistance.
I recommend contacting our QuickBooks support team. They have the tools to access your account and help you resolve the backup file associated with your former primary admin.
Here's how:
- Sign in to your QuickBooks Online company.
- Select (?) Help.
- You can use the QB Assistant to enter your question or topic. Also, you can use the Search tab to enter a keyword or topic of interest.
- If you can't find answers to your questions, select Contact Us to get help from an expert.
Furthermore, check out this article to see the support hours in QuickBooks Online.
Additionally, you may want to save a copy of your data in the future. You can export your data in QBO.
If you have any questions or need further assistance, please feel free to reach out. Your peace of mind is our top priority.
