It may not be the impression you want people to have, but it's definitely the impression people have.

You picked the most fabulous time to screw me, too, since I need to work on my tiny NFP's 990 RIGHT NOW.

I will be looking for a replacement ASAP.  So much for 12 years of using QuickBooks as you've tightened your grip on my data more and more.  This will not stand.