after over 3 hours on the phone on a payroll day I finally got back in. No matter how many times I try to sign in with a password or change the password in Intuit I can not sign in through Intuit and they finally saw that when they look in while I was doing it.  I finally broke down in tears from frustration. I finally got in when the page that comes up at sign in says administrator or not administrator trying to sign in I choose not administrator it let me in. I then went to Edit, preferences and then chose integrated applications, then company preferences then checked off dont allow any other applications access to this company file. now I can log in like before. I will be looking for a new book keeping program if this happens again. I have been with QB over 25 years and I hate change but I will not be forced to go online to sign in and especially when there is a glitch that will not allow me to no matter if I reset the password. I am looking into other programs.