Hi omegaco.

Thanks for posting here in the Community. I want to make sure you're able to use the Password Reset Tool.

The Password Reset Tool is showing this glitch due to a new set of system requirements that's currently being implemented. Not to worry though, I've got information for you on how to get it fixed. This first article covers using the Automated Password Reset Tool within QuickBooks: https://community.intuit.com/articles/1501540-use-the-automated-password-reset-tool-for-quickbooks-d....

This write up includes the new system requirements for QuickBooks Desktop 2015 and later and what you'll need to do: https://community.intuit.com/articles/1638545-operating-system-internet-explorer-and-net-framework-r....

If you need additional assistance, you may want to contact a member of the Desktop Support Team. Agents have the necessary tools, like screen-sharing, to get the Password Reset Tool running again. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact.

This should get everything back in working order. Please let me know if you have any other questions.