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Replying to:
Maybelle_S
QuickBooks Team

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Hello there, @tportnoy.

 

You can refresh your browser by pressing the F5 key to check if the export data option comes back. If not, this can be caused by too many cache files stored in your browser. We can perform some basic troubleshooting steps to check if it fixes the issue. 

 

You can use these shortcut keys depending on the browser you're using:

 

β€’ Google Chrome: press Ctrl + Shift + N 

β€’ Mozilla Firefox: press Ctrl + Shift + P

β€’ Safari: press Command + Shift + N

 

If it works, go back to your regular browser and clear its cache. These caches of data are essentially junk files and can be safely deleted to free up storage space. Otherwise, switch or use a different browser.

 

Once done, you can start exporting your data. See the steps below:

 

1. Go to the Gear icon and select Export Data.

2. Choose the data you want to export.

3. Click Export to Excel.

 

Lastly, you can always visit our Self-Help references in case you wanted some related articles on managing your account and transactions.

 

If there's anything else that I can help you with, please let me know in the comments below. I'm always around to get your back here in the Community.

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