Thanks for getting back to us, @tportnoy. I can tell that the issue about using the Export data tool will affect your business. With this, let me route you to the best support who can investigate this matter accordingly and provide the appropriate details you deserve.
The Export data option under Tools should be available in all your QuickBooks Online (QBO) companies regardless of their plan. A cache-related issue in the browser can sometimes prevent features from showing up on the system. That's why it's the initial troubleshooting step you need to help us isolate this matter.
In Intuit, our top priority is the security of your account details. Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Technical Support team. They can create a case to initiate a further investigation and guide you with a fix. To do this, here's how:
- Sign in to your QBO company.
- Go to the Help (?) menu.
- Select the Search tab.
- Click the Contact Us button.
- Enter a brief description of your concern in the What can we help you with? field.
- Select Continue.
- Choose a way to connect with us (Send a message or Get a callback). Make sure to initiate contact during support hours so we can assist you on time.
Also, I'm adding this article to further guide you in managing your business growth using QBO: QuickBooks Help Articles. It includes topics about account management, banking, and expenses, to name a few. You can also explore video tutorials to learn your way around the program.
Please don't hesitate to leave a comment below on how it goes. If you have other concerns about utilizing the Export data feature in QBO, I'm always here to help. Take care always, @tportnoy.
