Hi @sharvey2625,

I appreciate you for reaching out to us here in the Community. Allow me to chime in and assist you with canceling the QuickBooks subscription.

The instructions to follow for canceling a subscription will depend on how you bought the product. The steps provided by my colleague are only applicable for users who purchased an account online directly from Intuit.

You can follow these steps if you purchased the subscription through the Apple App Store (iOS, iPhone, iPad):

1. Go to the Settings app on your iPhone or iPad.
2. Choose your Name to access your Apple ID.
3. Select Subscriptions.
4. Press QuickBooks Online.
5. Hit Cancel.

For a subscription purchased through the Google Play Store (Android phones and tablets), here's how:

1. Go to the Play Store app.
2. Select the Profile icon.
3. Go to Payments & subscriptions, then select Subscriptions.
4. Choose the QuickBooks Online app.
5. On the Manage subscriptions window, select Cancel subscription.

If you've purchased the subscription directly from us, but Billing & Subscription is unavailable, the browser's stored cache may be full. It can cause unusual behavior in QuickBooks, such as missing options.

I suggest you start by accessing your account using a private browser or incognito. It doesn't store cache data and will be a great way to isolate browser-related issues.

If you're using Mozilla Firefox or Microsoft Edge, press the CTRL + Shift + P shortcut on your keyboard. For Safari, hit Command + Shift + N. Press CTRL + Shift + N if you're using Google Chrome. 

From there, open the Account and Settings section again. If the option is available from the left pane, let's clear your browser's cache to have a clean slate, so it'll function efficiently.

If private browsing doesn't work, please use another supported web engine. It will help determine if the issue is browser-related.

For additional reference, I've attached a link you can use about the user roles in QuickBooks. Since you need Admin access to cancel subscriptions, you can check out the access rights to learn more about it: User roles and access rights in QuickBooks Online.

Feel free to comment below if you need more assistance managing your QuickBooks account. Have a great day ahead.