Hi,

I am an admin in Quickbooks Online and made another person an admin as well.  However, when they try to create an account, they get a totally different New Account UI.  When they are creating an account that is a subaccount of another account, sometimes it will not let them create when they try to select an account that the new account should be under, it will not let them select a parent account.  When they click on the parent account, it goes back to nothing being selected.

My view:

His view that doesn't work sometimes:

Why is that?  What can we do to make his view like mine or make it work properly?

Thanks.