Thanks for connecting with the QuickBooks Community JK Bookkeeping! For this situation, you would need to go ahead and do the Primary Change Request form so you can directly sign in and remove that two-factor information. No need to worry if they are unreachable. Our team can still assist you! The link below contains the form to complete, and it will ask you for other information to start the process. Once we receive the information, our team will email you a status update.
If you need clarification at any time during the process, don't hesitate to let us know. My team and I are here, ready to lend a helping hand. See you later!
