Thank you so much for the reply.  Unfortunately this is more complicated by the fact the when the purchase was made for QB Enterprise Accountant 2018, the Ebay seller must have sold the same lice number 10 times, as there are 10 users. When we did the installation 2 years ago, it never asked to set up an Intuit account.  So, I do not have an Intuit account to sign into.

I am going to try to create one and see if I can go from there.