I think I figured the actual problem. When it tells me I need to login before using it ask username, I put in the user name but it never asks for the password.  The ring of dots starts spinning but it never makes it past that part, With the weekend it has literally been trying to connect for 3 days. I have closed the program and restarted it. I have rebooted computer. The login works through website but can't complete through program. Any suggestions? Thanks for your help and patience.