Thanks for checking back with us, @casey-pogue-dona.
Looking at your screenshots, it looks like one is staying in business view and the other has changed to accountant.
Since you've tried the suggested steps by my colleague above, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further.
You can use the link I'm including below to connect with our team directly.
In the meantime, feel free to browse through our guide that has more information about the different views in QuickBooks Online: Switch between Accountant and Business view in QuickBooks Online.
Please let me know if there is anything else I can assist you with. Take care!
